About Your Billing Statement

Q: Does BW offer a payment plan option?
A: Yes. BW offers a payment plan option that allows students and families to spread the current semester balance into monthly payments over the duration of the semester. Enrollment fee is $35/semester. The payment plan does not automatically renew and students must re-enroll each semester they wish to be on the payment plan. View payment plan details, enroll in the payment plan, and make payments through the BW Payment Portal.

Access BW Payment Portal

Students >
Authorized Users > (students can designate parents or guardians as authorized users in the Payment Portal)

Q: I changed my housing/registration status. Why isn’t this reflected on my billing statement?
A: Transactions that have taken place after the printed billing statement will appear on the next month's billing statement. Students and authorized parents can view the most up-to-date student billing account information in the BW Payment Portal.

Access BW Payment Portal

Students >
Authorized Users > (students can designate parents or guardians as authorized users in the Payment Portal)

Q: What are the "anticipated credits" listed on my statement?
A: Anticipated credits represent financial aid amounts for which you have been offered but should post. Most likely, these credits will credit/post to your billing account by the first week of the term/semester. If they do not transfer from the anticipated area by the end of the first week, you or your parent may need to contact a financial aid specialist in the One Stop to complete further requirements.

Q: My Pell Grant, Federal Direct Student Loan, and/or PLUS Loan isn’t showing up on this billing statement. Why?
A: Due to federal aid requirements, federal financial aid can’t be credited to your student billing account until the week prior to the start of classes. If the anticipated credits do not appear during the first week of classes, contact a financial aid specialist in the One Stop.

Q: I received an outside scholarship, but I do not see it credited on the billing statement?
A: BW must receive the check from your scholarship benefactor before the scholarship funds can be credited to your BW billing account. Contact the One Stop with questions.

Q: I have federal work-study listed on my offer. How do I find a job?
A: Contact the student employment center at secmail@bw.edu or visit the student employment center in Jacket Connect.

Authorization will need to be assigned by the student if a parent or guardian would like to make an online payment toward the student billing account.

Instructions for Students to Authorize Parents/Guardians

To grant authorization, you will need to log into the BW Payment Portal using your BW username. Once in the Payment Portal, go to the "My Profile Setup" section, select the "Authorized Users" box, and add your authorized user(s).

BW Payment Portal >

Do you still have questions that were not answered in the FAQ? Contact the appropriate BW office below and we'll be happy to assist you.

One Stop

Financial questions and issues
Information on: bw.edu
Contact: (440) 826-2121, onestop@bw.edu

Residence Life Office

Housing charges
Information on: bw.edu | Jacket Connect
Contact: (440) 826-2214, reslife@bw.edu

Campus Dining Services

Student meal plans and flex dollars
Information on: bw.edu | Jacket Connect
Contact: (440) 826-2412

Student Employment Center

Student Employment earnings, payroll forms, available positions
Information on: bw.edu | Jacket Connect
Contact: (440) 826-3177, secmail@bw.edu

Information Technology – Help Desk

Issues logging into or using BW Payment Portal
Information on: help.bw.edu
Contact: (440) 826-7000, helpdesk@bw.edu