Transcripts

Current students, if you are ordering transcripts for a scholarship, BW study abroad office or undergraduate research, please do not use the online ordering system. Stop by the Registration and Records office in Bonds between 8:30 a.m. - 5:00 p.m., Monday through Friday. (Hours subject to change.)

Otherwise, you may order your transcript from your WebExpress account.

Click on the ‘Ordering of Transcripts’ link under the ‘Academic Profile’ box on the bottom right side of the screen. The Credentials, Inc. site will provide instructions for placing your order, including delivery options and fees. You can request up to five (5) transcripts per order. Additional copies will require an additional order. It is recommended to have your transcript sent electronically (PDF) as this is a faster option.

Check the status of your transcript request or contact Credentials, Inc. Customer Service at (847) 716-3005.

Your WebExpress transcript request is securely linked to the TranscriptsPlus System hosted by Credentials, Inc. Credentials, Inc. is the vendor Baldwin Wallace University contracts with to provide transcripts through an encrypted and secure service. You can order a transcript anytime and from virtually anywhere online using a PC 24/7.

If you need your transcript quickly, it is highly recommended that you choose the PDF option, as it can take up to 10 business days from the day your order is completed for you to receive a transcript sent via 1st class mail. PDF transcripts are official transcripts. However, please be aware that when sending a PDF transcript to yourself, it cannot then be forwarded to a different email address. Forwarding a PDF transcript makes it unofficial. If your transcript is going to a third party, you should have it sent directly to their email address. This ensures that the transcript will still be considered an official University document.

For customer service, please contact Credentials, Inc. at (847) 716-3005.

Alumni and former students can request a transcript online anytime and from virtually anywhere with a PC from Credentials, Inc. TranscriptsPlus. Credentials, Inc. TranscriptsPlus will provide instructions for placing your order, including delivery options and fees. You can request up to five (5) transcripts per order. Additional copies will require an additional order. Your transcript request is securely linked to the TranscriptsPlus System hosted by Credentials, Inc. Credentials, Inc. is the vendor Baldwin Wallace University contracts with to provide transcripts through an encrypted and secure service. Payment must be made by debit or credit card.

If you need your transcript quickly, it is highly recommended that you choose the PDF option, as it can take up to 10 business days from the day your order is completed for you to receive a transcript sent via 1st class mail. PDF transcripts are official transcripts. However, please be aware that when sending a PDF transcript to yourself, it cannot then be forwarded to a different email address. Forwarding a PDF transcript makes it unofficial. If your transcript is going to a third party, you should have it sent directly to their email address. This ensures that the transcript will still be considered an official University document.

In order to comply with the Family Educational Rights and Privacy Act of 1974 (FERPA), all transcript orders require a signed Authorization Form which allows Baldwin Wallace University to release your transcript(s). No orders will be processed until the Authorization Form has been received by Credentials. Authorization methods include mail, fax, upload and e-signature.

For customer service, please contact Credentials, Inc. at (847) 716-3005.

Check the status of your transcript request or contact Credentials, Inc. Customer Service at (847) 716-3005.

For students having another individual pick up a transcript for them:

• Please place your order through Credentials, Inc. specifying the name of the person approved to pick up your transcript.
• Download and print the document pickup authorization form (PDF)
• Complete and sign the form
• You MUST attach a copy of your photo identification. (Baldwin Wallace University ID, driver license or other government issued valid picture ID)
• Give the signed form to your authorized representative to bring with them when they come to pick up your official transcript.
• The person picking up your official transcript will also be asked to show photo identification.

If you choose not to use Credentials, Inc. TranscriptsPlus, there is a $6.00 fee per copy. Processing time is approximately 3 business days (slower during peak periods). Payment methods accepted are cash, check or money order. Please make checks payable to Baldwin Wallace University.

Fill out the transcript request form and mail to Baldwin Wallace University, Registration and Records, 275 Eastland Rd., Berea, OH 44017 or fax to (440) 826-6522. Transcripts cannot be sent without student signature. We do not process unofficial transcripts.

Q: What browser should I use?

A: Google Chrome version 43 or higher; Mozilla Firefox version 34 or higher; Microsoft Internet Explorer 11; Safari OS X 10.11 and later and iOS 9; Opera version 31 or higher

Q: What is an “Official” Transcript?

A: All transcripts we produce in response to a student’s request are “Official” as far as we are concerned. They all are on special security paper with the Registrar’s signature, the date printed and the school seal. Any transcript we provide to the student will also indicate “ISSUED TO STUDENT”. Some agencies do not consider this official. Be sure to check with the agency requesting the transcript to verify what they consider to be official.

Q: Can I get an unofficial transcript for my records?

A: Unofficial transcripts are only available to currently enrolled students who have online access to their records through their WebExpress account. (Current students - Log into WebExpress and click on “Academic Record” under the “Academic Profile” section.) Unofficial Transcripts are NOT available for students who do not have access to their WebExpress account.

Q: Do I have to order two transcripts to get my BW undergraduate and BW graduate records sent?

A: As long as you choose "Both" in the drop-down menu when ordering your transcript to be sent to one recipient, both your BW undergraduate transcript and your BW graduate transcript will be sent for $6.00 total. We will not send transcripts from other colleges/universities.

Q: Can you guarantee when I will get my transcript?

A: All orders take a minimum of three business days to process (slower during peak periods). For mail orders, please allow up to 10 business days to receive your transcript.

Q: Will you let me know if there is a problem in processing my request?

A: If you ordered your transcript online, you will receive notification by e-mail if there are any problems with your order.

Q: What if my transcript has a “financial hold” on it?

A: If your transcript has a financial hold, then transcripts will not be issued until the financial hold is removed. You will need to contact the Bursar’s Office at (440) 826-2215.

Q: Will you issue my transcripts then bill me?

A: The transcript payment must accompany the transcript request. When the payment is received, the transcript will be produced. If you make payment via the web, then your credit card will be billed after the transcript is processed.

Q: Can I have my transcript faxed to myself or someone else?

A: No. We do not fax transcripts.

Q: If I apply to a new BW program through the Office of Admissions, do I need to order my prior BW transcript to be sent to BW Admissions?

A: No. If the application indicates that previous transcripts need to be sent to BW Undergraduate or BW Graduate Admissions, then you do not need to request your BW transcripts to be sent there. The Office of Admissions has access to view all work previously completed at BW.