Coronavirus Updates: Frequently Asked Questions

In response to COVID-19 (Coronavirus), BW has extended remote instruction for the remainder of spring semester through May 8, 2020.

Below you'll find answers to frequently asked questions. If you're looking for information that's not listed below, please submit your question.

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Are there any campus-associated cases of COVID-19? 

No, currently there are no known cases on BW’s campus.

Is Baldwin Wallace University open?

The university remains open and all offices and student services are operating.

What changes have been made with campus cleaning? 

Our cleaning service, Aramark, continues to provide comprehensive campus cleaning with additional focus on high-touchpoint areas.

Are athletic and recreation facilities open?

  1. Lou Higgins Recreation Center offices remain open for employees and professors.
  2. The Lou Higgins fitness center, courts, track and pool are closed until May 8, 2020.
  3. George Finnie Stadium, Packard Athletic Center weight room, Packard Athletic Field, Fisher Field, and Softball Field are also closed. These athletic facilities are closed until May 8, 2020.
  4. Pop Collins Tennis Courts are open and available to the public.
  5. BW student-athletes currently receiving athletic rehabilitation services will continue as coordinated with the University Athletic Trainer.
  6. The Recreation Center is working on virtual wellness programming that will be available to students, faculty and staff on the BW Recreation Center YouTube Channel.

Are BW libraries open?

Access to BW libraries March 23 - May 8:

  • Ritter Library is open via tap access to BW students, faculty and staff on Monday-Friday, noon - 5 p.m. Only the lobby and main floor of the library are open. The basement stacks and top-floor offices are closed. Library staff are available to assist and can be accessed remotely. Ebook, streaming media, and database access is still available at Ritter Library has ceased the lending of physical items from our collection. Any materials currently on loan are due on May 31, 2020 and should NOT be returned at this time.
  • Jones Music Library is open by appointment only to BW students, faculty and staff. For access, contact Paul Cary, Conservatory Librarian, at
  • Riemenschneider Bach Institute is open by appointment only to BW students, faculty and staff. For access, contact Paul Cary, Conservatory Librarian, at

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Will there be any in-person classes for the remainder of the spring 2020 semester?

No, BW has instituted a period of remote instruction from Monday, March 23 through Friday, May 8, 2020 via the Blackboard platform. Students will be contacted by their professors through Blackboard messaging to begin instruction.

Will any special technology be needed for online instruction?

You will not be required to purchase any additional technology. We are aware that students may not have access to their usual resources during this time, we will assist individual students as needed. Please contact the BW help desk for assistance. View student resources for remote instruction as well as how to connect to Blackboard remotely.

Free access to Spectrum broadband and Wi-Fi for 60 days for new K-12 and college student households is available.

Will BW make accommodations for students in majors that require access to facilities?

Building access will be strictly controlled, but the situation is subject to change. Our goal is to connect students with the equipment and facilities they need as soon as possible. If you are in a studio, lab, or performance course and need access to materials please contact your professor for arrangements.

Will seniors be able to finish their degrees and graduate on time?

We are planning alternative ways for capstones, and final projects to be completed and enable seniors to graduate on time.

Can I contact faculty or staff?

All departmental staff are available, but in most cases they are working remotely and available by phone or email. The work of assisting students continues because classes are still in session. Do not hesitate to contact any department, staff member or faculty and be sure to leave a message:

How can I access my textbooks online?

The BW Bookstore has partnered with our digital course materials platform, VitalSource, to launch VitalSource Helps, a program offering free access to eTextbooks for students who may have lost access to course materials with the rapid move to remote course delivery. If a student previously accessed textbooks via the library, shared a book with a classmate or left their books on campus, visit to access free eTextbooks through May 25. Students can access free materials, and they must use their email address to log in or create an account. Visit for more resources from the BW Bookstore.

What academic support services are available?

The Learning Center, Reading Center, and Writing Center have shifted all academic support services online through the end of the semester. All students have been contacted with information on how to access these programs and services. View details on MyBW >

How are disability services being accommodated?

Disability Services is working with faculty to maintain equitable access to courses for students with documented disabilities. View details on MyBW >

How is specialized instruction being accommodated?

Students with specialized instruction such as laboratory, art or musical instruction will be contacted by their professors for alternative instruction through the remainder of the spring semester.

When is the last day to drop or add classes for spring 2020?

Thursday, April 9 is the last day to drop full-semester spring 2020 sections and declare credit-to-audit and pass/fail options. The last day to add spring 2020 minimester-B sections has been extended to Wednesday, March 25.

Are there any other changes to the academic calendar?

April 10 remains a BW holiday in observance of Good Friday. Monday, April 13 is now a full instruction day. April 30, previously Ovation Day of Excellence is now a day of instruction. Ovation Day of Excellence is canceled.

Have there been any changes for summer 2020 sessions?

The first summer session will now be taught remotely. Decisions about the 12-week summer session and the second summer session will be made at a later date.

When can I register for fall 2020 classes?

Registration for fall 2020 classes will begin as scheduled on Monday, March 23. Students should refer to their Student Planning tool > Plan & Schedule module, for their priority registration date and time. All students have been released to register for fall classes by their advisors.

Is the IT HelpDesk available to assist during the remote instruction period?

Yes, the IT HelpDesk will be available for students and faculty. View the remote learning guide and visit for additional support resources.

Are study abroad programs canceled?

All students studying abroad are required to return home. All 2020 May-term faculty-led programs are canceled. View more details on spring 2020 Study Abroad program cancellations and May-term 2020 faculty-led Study Abroad program cancellations.

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Campus Offices and Resources

Are health services available?

Health Services is open. All students needing assistance should call before coming to the Health Center so that the staff can give them appropriate direction.

What are the health clinic hours?

Monday - Friday: 9 a.m. - 5 p.m.
Saturday and Sunday: CLOSED

Does the BW Health Center have Coronavirus testing kits?

No, the BW Health Center does not have Coronavirus testing kits.

Are counseling services available?

Counseling Services will shift to industry-approved telehealth counseling appointments starting Tuesday, March 17. All currently scheduled appointments for Monday, March 16 are canceled in order to develop policy/procedure protocol for the change to telehealth. Individuals currently receiving counseling services will be contacted with new procedures in the next few days.

TAO (online self-help therapy resource) continues to be available to BW students 24/7. Sign up through the MyBW Counseling Services page.

Is the BW Career Services office open?

The BW Career Services Office is open. To accommodate the remote instruction period (March 23 - May 8), Career Services is offering phone and video conferencing through Collaborate, a Blackboard platform.

Weekly communication will continue to students, faculty and staff with information about advising appointments as well as any relevant jobs and internships posted by employers.

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Are residence halls and campus apartments closed for the rest of the spring 2020 semester?

Yes, but students will have access to their residence hall rooms to pack their belongings until Sunday, March 29 at 5:00pm. All access will be turned off at that time.

Is the Office of Residence Life open?

The Office of Residence Life is open Monday - Friday, 8:30 a.m. - 5:00 p.m. However, the office located in Heritage Hall is closed at this time. For assistance or if you have questions, contact the Office of Residence Life at or (440) 826-2114.

Can I stay overnight when I move out?

No, students will not be permitted to stay on campus.

When can I gather my belongings from my residence hall or campus apartment?

Students can engage in the express checkout process from 8:00 a.m. – 11:00 p.m. each day.

How do I check out?

An express checkout option will be offered to residential students. Each residence hall room will be provided a key packet and express checkout instructions. When students check out, keys can be left in the key envelope located on their desks. Students must then fill out an "express check out form" at We ask students to remove all belongings prior to filling out the express check out form. Trash bags and brooms will also be available in laundry rooms for student use. Students will not need to formally check out with a staff member although staff will be available via phone for questions and general guidance. Phone numbers will be posted in each hall.

Will I receive a refund for my room?

The university is working on an appropriate course of action for all residential meal plan students with an announcement on or about April 15, 2020.

I am not able to return home at this time, can I request to stay on campus?

Yes, an exception can be made for extreme circumstances.

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Will I receive a refund for my meal plan?

The university is working on an appropriate course of action for all residential meal plan students with an announcement on or about April 15, 2020.

Are dining services available?

Yes, dining services are available for students still on campus.

  • Dining Facilities Currently Open
    • Union Dining Hall is open, offering "grab and go" take-out options only, no in-house dining. Hot food and cooked-to-order options are unavailable until further notice. The Union Dining Hall is open for pick up of refrigerated lunches and dinners, Monday-Sunday, 11 a.m. - 2 p.m.
  • Dining Facilities Currently Closed 
    • Buzzy's
    • Colony Room
    • Hive Café
    • Lang Hall
    • Smoothie Bar
    • Starbucks

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Are all university events canceled?

Yes, as of March 12, all mass gatherings of 100 or more people have been banned in the State of Ohio until further notice. All university-sponsored events are canceled through May 31, 2020, including:

  1. Spring commencement: Spring commencement ceremony is postponed. The event was originally scheduled for May 9. We will hold a full commencement ceremony for all interested graduating seniors at a later date. All graduating seniors will receive their diplomas in the mail.
  2. Admission events: BW has postponed on-campus tours, interviews and visit events and has moved its spring semester courses online for the rest of the semester. Through virtual counselor appointments, BW admission counselors are available to answer questions through a one-on-one video call. Prospective students are encouraged to take a virtual campus tour at until on-campus tours and events resume pending approval by the CDC. Contact the Admission Office at (440) 826-2091 or
  3. Varsity athletic events: BW is following NCAA and Ohio Athletic Conference (OAC) direction and has canceled all current championship competitions and 2020 spring sports seasons, effective March 16 through the remainder of the academic year. This includes all athletically related activities as defined by the NCAA.

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Student Workers

What should I do if I have federal work-study?

The Government Office of Student Federal Aid is providing an allowance for institutions like BW to continue to pay existing Federal Work-Study students through the remote instruction period ending May 8, 2020. Students will be paid based on an average hours estimate from previous weeks established by their supervisor until they return to campus.

What should I do if I have non-federal work study?

Student eligibility to work is at the discretion of the supervisor. Eligible students who can commute to campus for work may do so through the remainder of the spring semester and will continue to be paid accordingly. If students are unable to work because they do not have local access to campus or any other reason, they are excused from their work and will not be paid. Student workers can find guidance and apply for unemployment.

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Faculty and Staff

Has all university-sponsored commercial carrier travel been suspended?

Yes, all travel has been suspended through May 8, 2020. Faculty or staff who are returning from professional or personal travel abroad or cruise ship travel are expected to follow after-travel CDC guidelines.

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Local Community

Is the Speech Clinic open?

The Speech Clinic has suspended face-to-face services until further notice. Patients can contact the Clinic at or call (440) 826-2149 to set up alternative methods of treatment.

Are Community Arts School (CAS) classes canceled?

All CAS classes and ensembles are canceled. Families can choose to donate the remaining tuition to CAS, receive a credit on their account or receive a refund. CAS is assembling a suite of virtual classes/engagement sessions taught by our faculty for our students to take for free through our online participant portal.

In addition, public-facing classes and resources will be made available on the CAS website to introduce CAS to new families. Private lessons can be taught virtually at the discretion and comfort of the faculty member and student. CAS is reviewing options for hosting professional development programs online. Middle school camps and high school camps are expected to run as scheduled.

The CAS team is excited to offer a new initiative, Art at Home. Resources are available for all ages, from preschool to adult. In addition, the CAS faculty will be releasing interactive videos to engage students in dance, music, theatre and visual art on the website and through their Facebook page. Finally, once the Conservatory of Music begins streaming performances, those will be shared as well.

Have Institute for Learning in Retirement (ILR) classes been canceled?

Yes, all classes have been canceled for the spring semester. This includes classes through the BW main campus and ILR East. Any ILR trips for spring are also canceled. Future activities and events will be under review and changed or canceled as necessary.

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Additional Questions

If you have a question that's not answered above, please submit yours below.