Process improvement should be ongoing in your organization. At its core, it should determine ways to make your job or business better. This can be accomplished through developing the tools and techniques that use customer data to systematically improve and innovate your processes and products. Process improvement training provides solutions for reducing time spent, improving efficiency and quality, providing a better customer experience and meeting compliance.

Our training ranges from simple mapping and problem-solving methods to full certifications in Lean Six Sigma for you and your organization. Our objective is to provide practical guidance and direction so that your organization's investment in process change yields a meaningful and lasting return on investment.

Lean Six Sigma Green Belt Certification– 35 PDUs

The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. You will attend three, two-day training sessions, approximately one month apart, to complete the six full days of classwork. Between sessions, you will work on a process improvement project from your organization. The project will require a thorough knowledge of the Green Belt course topics and a solid use of the tools. Earning the certification requires success within class tests and completion of the project assignments. The real-world project you complete will generate savings or revenue enhancements that more than pay for the investment in our Green Belt Certification program. Course Outline

Process Mapping & Systems Thinking – 12 PDUs

An organization is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization. Unfortunately, most organizations are not set up to manage processes efficiently, instead they manage tasks. Consider how your company is organized around functions – every department serves a purpose. As a result, people tend to focus on local concerns instead of the global needs of process customers. Sub-processes evolve within departments without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and increasing cycle and customer response times. Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. Course Outline

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