Sometimes, you will encounter computer problems that are more than you can handle on your own. The HelpDesk can often assist you in such cases. The following services are currently available:
$100 ResNet Troubleshooting, Virus and Malware Removal
An IT technician will diagnose and attempt to repair all software/operating system-related issues (as described by the student); Install Symantec Anti-Virus software (if necessary) and update the virus definition files; Remove all virus and malware (spyware & adware) threats from the computer; Remove potentially harmful programs from the computer; Install all available Windows updates.
$75 Operating System Reinstallation with Student Data Backup
An IT technician will perform the Student Data Backup Service; reinstall the studentís licensed version of the Windows Operating System; Install device driver files; Install all available Windows updates; Install the Symantec Anti-Virus Program; Restore the backed-up student data files and scan them for viruses/malware. Please note that no additional software will be installed or re-installed (including Microsoft Office).
$50 Operating System Reinstallation without Student Data Backup
An IT technician will reinstall the studentís licensed version of the Windows Operating System; Install device driver files; Install all available Windows updates; Install the Symantec Anti-Virus Program. Please note that no additional software will be installed or re-installed (including Microsoft Office).
$25 Student Data Backup Only
An IT technician will back-up the following folders from the studentís computer onto to an external hard drive: Desktop, Favorites, My Documents, and Shared Documents. These folders will be available to be restored to the studentís replacement or reloaded computer. A copy of these folders can also be burned to DVD(s) at the cost of $2.50 per DVD.
FREE Wireless Configuration
An IT technician will configure your computerís wireless network card to access the BW Student Wireless Network. Please Note: Your computerís wireless card must be fully-functional and all Operating System device drivers and updates required for wireless network connectivity must be installed and functional. Should it be determined that additional service (installation of drivers and/or updates) is required, you may opt to complete this on your own or submit your computer for ResNet PAID Service (Green Form).
FREE Symantec Anti-Virus Installation*
An IT technician will remove all currently installed anti-virus software from your computer and install BWís current version of Symantec Anti-Virus software, including all available Symantec updates.
* Requires removal of any third party anti-virus software.
BW is now an authorized Apple repair facility. Students with Apple computers which are still under warranty and have hardware problems can have their computer fixed for free at the HelpDesk. Other software or virus issues are handled on the same rate schedule above as Windows-based computers.
In order to take advantage of these services, you must be a BW RESIDENT student, your computer must be able to power-up successfully, and be able to load the Windows environment. When coming to the HelpDesk for service, ONLY bring your CPU tower (cords not necessary) or in the case of a laptop, bring your power cord as these vary by model. You will be asked to sign a waiver before leaving your computer to be repaired.
Services may be paid in cash, check, or with your Jacket Express Card. You will be called when your computer is ready and you are responsible for picking up the computer from 20 Beech Street.