Sometimes, you will encounter computer problems that are more than you can handle on your own. The HelpDesk can often assist you in such cases. The following services are currently available:
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$30 Operating System Reinstallation
Student provides operating system and driver disks. I.T. will format hard drive, reload operating system, run all patches, install B-W's antivirus software. -
$40 Operating System Reinstallation Plus Backup
Student provies operating system and driver disks. I.T. will create a backup of (only) the "My Documents" folder, format hard drive, reload operating system, run all patches, install B-W's antivirus software, restore backup data. -
$50 Virus Scan / Removal
I.T. will remove any malware (spyware, adware) instsalled on the computer, install B-W's antivirus software (or update virus definitions), install Windows updates. -
$30 Wireless Card / NIC Installation & Configuration
I.T. will install network card and configure opearting system for ResNet OR I.T. will install wireless card on a laptop and configure operating system for B-W's wireless network.
In order to take advantage of these services, you must be a B-W RESIDENT student, your computer must be able to power-up successfully and load the Windows environment.
When coming to the HelpDesk for service, ONLY bring your CPU tower (cords not necessary) or in the case of a laptop, bring your power cord as these vary by model.
Services may be paid in cash, check, or with your Jacket Express Card. You will be called when your computer is ready and you are responsible for picking up the computer yourself.
275 Eastland Rd.