Information Technology

 

Service Level Agreement

OVERVIEW

The Educational Technology Services Department maintains and offers as part of a borrowing pool, multimedia equipment for use by Baldwin Wallace faculty, students and staff.  With the exception of laptop computers (reserved exclusively for faculty and staff), equipment is made available to all members of the BW community on a first-come, first-served basis.

EQUIPMENT


Please contact both Frank Paino (
fpaino@bw.edu) and Dennis Butcher (dbutcher@bw.edu) via e-mail to indicate what is needed.  Media Services can loan the following equipment:

  • Powered Speakers
  • Corded mics
  • Wireless mic systems
        Hand held
        Lapel
  • Mic stands
  • Laptops
  • Data Projectors
  • DV Cams
  • Tripods
  • Screens

Educational Technology will offer this equipment according to availability, so it is important to make requests as far in advance as possible.

Please Note:  While we make every attempt to deliver equipment to faculty & staff,* we cannot honor last-minute requests.  We do not set up equipment for borrowers.  *Students must come to the Educational Technology Services Department to collect reserved items.

CONFERENCING

Video Conference  -  Should you require assistance when arranging a video conference, contact Dan Stilla in Networking (x6969)

Teleconference  - Should you require a teleconference phone, please make arrangements with Deanna Mushat in Telecommunications (x2331)

Internet Conference - (e.g. Skype) Should you need to borrow a web cam, please contact Educational Technology and we will make every attempt to have one for you on the required date.  We will not provide set up or support for the device; therefore, the end-user should be familiar with the equipment and software.

INSTRUCTION

If a borrower is unfamiliar with equipment s/he is getting from Educational Technology, a member of the staff will be happy to provide instruction.  Should you require such assistance, please contact Frank Paino (fpaino@bw.edu) or Dennis Butcher (dbutcher@bw.edu) to make arrangements for instruction which will be offered ONLY in the Educational Technology Department.

EVENTS

Educational Technology does not have the staffing or technical proficiency to offer professional audio/videotaping or multiple camera and/or audio set-up   The department can provide (as schedules allow) a one person, one camera set-up.  NOTE:  THERE IS A CHARGE OF $25.00 PER HOUR FOR THIS SERVICE.   The camera operator will be a student worker, not a member of the full-time staff.  The end-product will be consistent with what one would expect from a one camera shoot on a camcorder (i.e. not “professional quality”).  We are not able to edit the recorded material.  We will be glad to burn the video to DVD and provide copies at a cost of $4.50  each (including printed label and jewel case).

Events requiring professional sound and/or video will need to be contracted with outside vendors and it will be the responsibility of the requesting party to make arrangements with these vendors. 

We do not have any recommendations with regard to professional videographers; however, we can recommend the following vendor for sound (though users are, of course, free to use whomever they choose):

                Paladin Professional Sound
                Robert Myers
                216.441.6500 (phone)
                216.441.5150 (fax)

 

CHARGES

Individuals/departments requesting videotaping of an event will be charged at a rate of $25.00per hour.

DVD copies of recorded events are $4.50 per DVD (price includes printed label & jewel case)

 



 

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