Information Technology

 

DEPARTMENTS

Administrative Computing - 10 Beech Street
This department is responsible for administration, management, and programming for most of BW's systems such as:  Ellucian's Enterprise Resource Planning system, student self-service interface (WebExpress), and soon, a new intranet portal and mobile app.  In addition, Administrative Computing maintains the University's document imaging client (ImageNow), report writer (Entrinsik Informer), and the Admission Office's customer relationship management software (EMAS). The department also works in conjunction with BW's Office of Institutional Research to collect and disseminate information pertaining to student enrollment and demographics, course information, related statistics, and other relevant data. For more information, contact Verlyn Mol, Manager of Administrative Information Systems at (440) 826-2316.

Educational Technology Services - Ritter Library 
Now located at BW's Ritter Library, IT's Educational Technology Services professionals have teamed up with the library staff to provide comprehensive services for both faculty and students.  The Ed Tech staff members oversee administration of the Blackboard Learning Management System and support faculty with the integration of technology in the teaching and learning environment.  This support includes an onsite faculty multimedia lab and high-tech equipment loans.  Library offerings for students are extensive, including both quiet and collaboration spaces, a student multimedia lab, searchable databases & subject guides, loans from other libraries, a coffee bar, and more.  The library has also developed a great many online research and reference services to assist students remotely.  For more information, contact John DiGennaro, Director of Educational Technology, Distance Learning, and Information Services at (440) 826-2228. 

Network Services
The Network Services staff oversees the design, deployment, maintenance, and security of BW's network infrastructure and servers.  This includes both wired and wireless access to the Internet, all BW user accounts and passwords, email systems, file sharing, VPN, data storage, cloud-based computing, remote access to systems, backup systems, and disaster planning efforts.  Network Services is routinely involved in new building projects on campus to help design and implement necessary technology.  For more information, contact Craig Kitko, Manager of Network Services, at (440) 826-2709.

User Services & IT HelpDesk - 20 Beech Street 
The User Services Department coordinates the purchase, installation, maintenance, and repair of all hardware, software, and peripherals for administrative & academic departments and campus computer labs.  It is also responsible for BW's print management system for students and campus-wide MFD initiative.  In-house HelpDesk technicians offer limited fee-paid services for student computers.  BW is an Apple Authorized service provider for warranty repairs.  The HelpDesk provides 24/7/365 telephone support (440-826-7000) to all students, faculty, and staff for technical questions, connectivity, and trouble-shooting issues.  The HelpDesk also maintains a comprehensive online searchable KnowledgeBase that is the recommended "go-to" resource for quick answers.  For more information about User Services of the HelpDesk, contact Melissa Bauer, Manager of User Services, at (440) 826-6961. 
   
Telecommunications - 10 Beech Street
The Telecommunications Department is responsible for all services and equipment used in conjunction with the telephone switch network or voice-over-IP system including all campus telephone extensions and emergency call boxes.  The department maintains subscriber databases for telephone, voicemail, and emergency 911 services.  Telecommunications purchases and coordinates any staff cell phone accounts and teleconferencing equipment.  Residence Halls at BW are no longer equipped with wired telephones in student rooms.  If a student needs wired service in their room, a phone jack can be activated for local and on-campus service.  The student must supply the telephone.  The University's online telephone directory is managed by the Office of Human Resources.  For more information, contact Deanna Mushat, Manager of Telecommunications, at (440) 826-2331.

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