Administrative Computing The Administrative Computing Department is responsible for administration, management, and programming of the Colleague Enterprise Resource Planning (ERP) system – the College’s campus-wide administrative software. The department also fulfills requests for computer output (lists, labels, etc.) and institutional research as well as providing non-Colleague database support.
Educational Technology Services The Educational Technology Services Department provides faculty support for the implementation of technology in the teaching and learning process at the ITec (Instructional Technology Education Center) located in the basement of the SAC. The department also oversees administration of the Blackboard Learning System, the Yellow Jacket Portal, maintenance to the B-W website, and operation of the multimedia labs. Other services include training, webcasting, and streaming media.
Institutional Research The Office of Institutional Research at Baldwin-Wallace College seeks to collect and disseminate information pertaining to college enrollment, student demographics, course information, related financial statistics, and other relevant data. This data provides basic information about B-W and allows for informed decision-making with regard to maintaining and expanding academic excellence, handling matters of retention, and planning for future growth of the College.
Media Services The Media Services Department supports requests from Baldwin-Wallace faculty, staff, and students for various multimedia materials and equipment. The department can provide temporary loan of audio/visual equipment and houses a library of educational videos for classroom use. Media Services also maintains all multimedia equipment used in classrooms and labs.
Network Services Network Services oversees the design, deployment, and maintenance of the College’s network (intranet) infrastructure and servers as well as access to the Internet and the World Wide Web. The department is responsible for creating all user accounts and providing services such as e-mail, file sharing, data storage, and backup. Network Services also coordinates ResNet – the residential network service for students living on campus.
Telecommunications The Telecommunications Department is responsible for the campus switchboard and all services and equipment used in conjunction with the telephone switch network system. The department maintains subscriber databases for telephone, voicemail, and emergency 911 services. In addition, Telecommunications purchases and coordinates staff cell phone and pager accounts as well as teleconferencing equipment.
User Services The User Services Department coordinates the purchase and installation of all hardware, software, and peripherals for the campus. The IT Help Desk provides technical phone support to students, faculty, and staff for desktop computing questions and problems, virus issues, and network connectivity. The department is also responsible for the purchase and maintenance of all computer lab equipment as well as the print management system.
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