DEPARTMENTS
Administrative Computing The Administrative Computing Department is responsible for administration, management, and programming of the Colleague ERP (Enterprise Resource Planning) system - BW's administrative software, as well as other productivity suites that provide customer and content management. The department also performs Institutional Research which includes collection and dissemination of information pertaining to student enrollment, student demographics, course information, related financial statistics, and other relevant data.
Educational Technology Services The Educational Technology Services Department provides faculty support for the implementation of technology in the teaching and learning process at the Instructional Technology Education Center (ITec) located in the basement of the SAC, as well as at Ritter Library. The department also oversees administration of the Blackboard LMS (Learning Management System) and works extensively with faculty to assist in the integration of technology in the classroom. Other services include multimedia resources, classroom media equipment, webcasting, and streaming media. A large searchable DVD/Video Library is also available online.
Network Services Network Services oversees the design, deployment, and maintenance of BW's network infrastructure and servers, as well as access to the Internet. The department is responsible for creating all user accounts and providing services such as email, file sharing, data storage, and backup. Network Services also coordinates the wireless network and remote access services for students, faculty, and staff.
Telecommunications The Telecommunications Department is responsible for all services and equipment used in conjunction with the telephone switch network system. The department maintains subscriber databases for telephone, voicemail, and emergency 911 services. In addition, Telecommunications manages the BW online telephone directory, as well as purchases and coordinates staff cell phone accounts and teleconferencing equipment.
User Services The User Services Department coordinates the purchase, installation, maintenance, and repair of all hardware, software, and peripherals for BW departments and labs. As part of User Services, the HelpDesk provides technical phone support to students, faculty, and staff for desktop computing questions and problems, network connectivity, and virus issues. Phone and email support is available 24-hours a day at 440-826-7000. The HelpDesk technicians perform repair services for campus equipment and provide limited services for student-owned personal computers. BW is an Apple Authorized service provider for warranty repairs.