Foundations of Project Management
- Quarterback projects without being sacked
- Finish on time and on budget
- Get it done right first and save time
- Confidently estimate costs and schedules
- Calculate risks and avoid problems
- Accurately track and prioritize project components
- Motivate various departments to achieve project goals
Top executives to team members who oversee the planning and execution of any multi-step project in any field or supervise someone who does.
- Practical applications
- Communication planning
- Select and manage resources
- Project scheduling
- Project control and reporting
- Managing changes in scope
Managing Customer Relationships in Project Management
This dynamic two-day course focuses on the customer's perspective. The content is essential for project managers looking to refocus or improve customer relations within a project driven environment. Learn how to define the needs of your customers, how to look at key project deliverables from their perspective, how to organize effective communication, and how to conduct effective customer meetings. The course content is delivered through a variety of teaching methods, which include lecture and demonstrations, small group work, and participant skill practice.
You will learn:
- Describe the project life cycle and key project deliverables from a customers perspective
- Define the customer’s personal and practical needs
- Organize effective customer communications
- Identify the requirements necessary to run effective customer meetings
Who should attend:
This course is designed for project managers looking to enhance customer relationships within a project driven environment.
Course outline:
Foundational Project Knowledge:
- Project lifecycle
- Phases: key deliverables, roles and responsibilities, integrating PM with other lifecycles
Establishing a Customer Perspective:
- Clients As Customers
- Cycle of Service
- Moments of Truth
- Focusing on Customer Needs
- Setting Expectations
Organizing Effective Customer Communications:
- The Communication Process
- Communication Planning
- Develop the Communication
- Request Feedback
- Test Your Message
Running Effective Customer Meetings:
- Meeting Checklist
- Roles and Responsibilities
- Plan the Meeting
- Team Dynamics
- Tools and Techniques
Leadership Skills for Project Managers
In today’s highly competitive and changing world of business, project management has become more complex and involves more people. It involves both leading and managing others to the successful completion of a project. To work effectively in any environment today, we must understand the differences in people. As we understand these differences, we can communicate more effectively and achieve greater levels of cooperation and performance. As we respond appropriately to each other’s needs driven behavior we can set up environments that meet the motivational needs of all employees.
In this seminar, the project managers will learn their behavioral style by completing an on-line assessment DiSC® and will be given the tools to understand their own behavior and the behavior of others, known in our work world as the internal and external customer. With this understanding project managers can capitalize on their own strengths, increase appreciation of different work styles, and improve communication and reduce conflict, promote teamwork, improve customer service as well as give each the tools to implement more effective managing, leading and coaching strategies.
With this knowledge project managers can begin to improve communication, build teams, reduce conflict and improve work relationships to increase productivity as they lead and manage others for successful project completion.
You will learn:
- Their own behavioral style and the behavioral style of others
- Understand how their behavior affects others
- Know the strengths and limitations of each of the four DiSC® styles
- Understand, respect, appreciate and value individual differences
- Understand how to manage your behavioral style to achieve maximum effectiveness
- Develop strategies for responding to other in a way that increases rapport and trust
- Develop strategies for managing others
- Develop strategies for persuading and influencing others for results
Who should attend:
For current project managers and project leaders looking to develop their leadership skills; for those new to leadership roles; a skill building experience for current leaders
Course outline:
Introduction and Warm-Up
Leading and Managing in a Project Environment
- Leading Versus Managing
- Challenges
- Qualities and characteristics
Self Knowledge-DiSC® Behavioral Performance Assessment
- DiSC® Background and Marston’s Theory
- Understanding the DiSC® Dimensions of Behavior
- Determining Your Behavior
- Your Classical Profile Pattern
Working with your strengths
- Communication Skills
- Listening
- Persuading and Influencing others
- Giving & Receiving Feedback with DiSC®
Understanding and Responding to Others
- Working with and through others
- Flexing and adapting styles
Managing Others
- People Reading
- Increasing Your Personal Effectiveness
Developing Strategies for Success
- What’s Important to me
Developing your Action Plan
Evaluation & Wrap-Up
Project Management: Planning, Scheduling, Controlling
Project Management is a discipline critical to the success of every organization. This comprehensive two-day program provides an overview of the principles, tools and techniques of project management methodology. Individuals will build technical skills needed in planning, scheduling, controlling, and behavior management to effectively manage and complete projects on time and within budget.
You’ll learn how to:
- Design and evaluate organizational structures
- Select and build a closely-knit team
- Become a successful leader
- Resolve conflicts creatively
- Interact effectively with senior management
- Set realistic objectives
- Develop a work breakdown structure
- Anticipate problems
- Meet the needs of managers
Who should attend: Project managers, program managers and directors, whose main responsibilities are to manage medium to large scale projects.
Essential Elements:
- Effective project planning steps
- Scheduling techniques
- The project management control cycle
- Accomplishment and earned value
- Project reporting techniques
275 Eastland Rd.