Professional Development

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Managing Organizational Change


September 1 & 2, 2015

May 17-18, 2016

9 am - 4 pm; 12 PDU; $829; Baldwin Wallace, Berea

Instructor: Crickett Rastall

While managers traditionally are responsible for contributing to organizational effectiveness and maintaining high morale, often they are charged with also implementing change in their establishments. Managers who understand the dynamics of change are better equipped to help staffs transition from current to desired future states. They can identify and analyze the factors warranting change and adopt practical strategies to deal with individual and institutional resistance.

This course’s participants will take a hands-on approach to leading organizational change through practicing in-depth exercises, reviewing case studies, and learning from guest speakers. They will also develop their own comprehensive Change Management Plans and present them to the class as a requirement for Change Management Certification.
Learning Objective:
  • Understand the change process/cycle of change in individuals and organizations
  • Develop leadership strategies for addressing normal and dysfunctional responses to change
  • Effectively manage resistance to change
  • Create a stakeholder analysis that identifies change readiness and support 

Target Audience:  Managers who lead process improvement initiatives, manage project implementations, or individuals who have a role in major change initiatives.

Course Outline:

  • PART 1: Understanding Change
    • What is Change Management?
      • Organizational Change Management vs. Individual Change Management
      • Model for Leading Change
      • Techniques Used To Lead and Implement Change
      • The Change Cycle
      • Activity: Your Experience With Change
      • Types of Change
    • Change Principles
    • Technology and Change
      • Pace of Change
      • Case Study: Technology Changes on the Individual
    • Navigating Individual vs. Organizational Change
    PART 2: Leading/Implementing Change
    • Strategies for Dealing with Change
    • Dealing with Resistance
    • Prosci Case Study - The Reluctant CEO
    • Steps to Leading/Implementing Change
      • Guest Speaker
      • Roles During Change
      • Create Change Management Plan*
        • Develop a Business Case
          • Analyze the Current State
          • Visualize the Desired State
          • Design the Metrics Framework
          • Conduct Readiness Assessments
            • Assessment of the Change
            • Evaluation of the Organization
        • Create a Vision Statement
        • Mobilize Commitment
          • Change Statement
          • Communication Plan
          • Stakeholder Analysis
          • Voice of the Employee
        • Map Transition and Create Implementation Plan
        • Implement The Change
          • Training Plan
        • Create A Sustainability Plan
          • Measurement Systems
          • Rewards
          • Reinforcement
    • Change Management Plan Class Report Outs/Certification
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