May 7 & 8, 2013
9 am - 4 pm; 12 PDU; $799; Baldwin Wallace, Berea
Instructor: Ralph Smith
The tools and techniques of Process Innovation go beyond finding creative solutions to business process challenges; they provide the context and direction so that your organization's investment in process change yields meaningful and lasting returns.
Your organization must be able to do more than streamline operations. Process innovation is essential. Innovation, when added to solid process management techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization. This includes the use of cutting edge "Blue Ocean" and process leveraging techniques to generate ideas for breakthrough performance.
- Evaluate the business return of process improvement alternatives
- Think outside the "process box"
- Devise innovative process designs based on customer needs
- Leverage process excellence to foster growth
- Create a Strategy Canvas to assess the impact of processes on strategic position
Target Audience: Engineers; managers in manufacturing, service, healthcare and public sector organizations who need to reduce costs without cutting staff or service.
Improvement, Innovation and StrategyI. The Business Case for Process InnovationA. Process change: Does the customer care?B. Measuring strategic process performanceC. The Process perspective of the Balanced ScorecardD. Improvement strategies: continuous improvement versus reengineeringII. Continuous Improvement InnovationsA. Cause-and-effect / affinity diagramsB. Identifying necessary process changesIII. Reengineering Innovations: When tweaking will not sufficeA. The Five Max methodB. Process ExtensionC. Kano AnalysisIV. Strategic Innovation: Leveraging process excellenceA. Market ExtensionB. Enterprise CreationC. Blue Ocean tools and the Strategy CanvasImplementationI. Organizing for SuccessA. Roles and responsibilitiesB. Project planningC. Team situation case studiesII. Behavioral ChangeA. Winners and Losers from Change (w/workshop)B. Top Ten Facilitation Tips