Applying a Positive Approach to Solving Performance Problems
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1 pm - 4pm; $349; Baldwin-Wallace, Berea
Instructor: Jeff Darner
Every leader has at least one employee who has struggled to meet the performance requirements for their role. When performance situations get sticky with team members, many of us are uncertain how to handle the situation effectively. Reacting with emotion or ignoring the situation are natural responses, but not the most effective ones. In this interactive workshop, you’ll learn proactive positive methods for directly confronting and resolving employee performance problems.
Learning Objectives:
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Define and identify problem employees or nonperformers
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Assess and confront problem behaviors before more drastic measures need to be taken
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Conduct a successful confrontation session
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Develop and communicate standards that will ensure high quality performance
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Create a plan for employee “buy-in” and identify motivators
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Examine disciplinary sessions that work
Target Audience: Individuals who are currently in a team lead or a project lead role; any individual who has responsibilities for managing the direction of others.
Course Outline:
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Finding and assessing performance problems
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Conducting winning confrontation sessions
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Setting and communicating realistic standards
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Obtaining employee commitment to high-quality performance
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Discipline for positive results