Professional Development

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9 a.m. - 4 p.m.; $349;  Berea
6 HRCI General
Instructor: Sean Gilmore

With the internet and other modern developments, business has become increasingly global.  Yet, many business professionals have not been formerly trained concerning intercultural communication, an essential component of today’s business transactions.

This workshop will provide participants with current theories and concepts that can be applied to intercultural business interactions. In addition, participants will gain knowledge about specific cultural business practices associated with Asian, African, European, and Latino cultures.  Furthermore, this workshop will thoroughly examine the universal communication skills that translate to various intercultural settings.

Learning Objectives:

• Participants will acquire an understanding of practical theories concerning intercultural communication
• Gain awareness of cultural differences with respect to how business is conducted in other countries and regions
• Learn universal communication skills that can be translated to intercultural settings
• Greatly improve one’s intercultural communication competence

Target Audience: Business professionals for whom effective communication is an important aspect of their position, and anyone who must interact with others of a different national or cultural background.

 Course Outline:

The essentials of intercultural communication

• Practical concepts and theories concerning intercultural communication
  • The recognition of differences
  • Individualistic vs. collectivist cultures
  • High-context vs. low-context cultures
  • Monochronic vs. polychronic cultures
  • Content vs. relational cultures
• Business practices of specific regions and nations
  • Cultural differences of Asian countries
  • Cultural differences of European countries
  • Cultural differences of Latino countries
  • Cultural differences of African countries
• Application of universal communication skills
  • Intercultural listening
  • Intercultural business etiquette
  • Intercultural negotiations
  • Intercultural marketing
• Q&A

Registration