Influencing Skills for Results
February 9, 2012
9 am - 4 pm; $ 359; Baldwin-Wallace, Berea
Instructor: Sue Russell
Expanding our influence, encouraging cooperation, and bringing about successful results-oriented interactions with others are vital skills in today's business environment. Many people we deal with are different than ourselves. Not only is it important to understand our own styles, we must be willing to adapt to the styles of others, use persuasion strategies, and plan for effective influence conversations.
This one-day course identifies the importance of understanding our own style, and being flexible enough
to adapt to the styles of others. You will learn how to use persuasion strategies, and plan for effective influence
conversations.
- Becoming more aware of the impact your interaction style has on others and using it to leverage your strengths
- Planning an appropriate influencing strategy for an important, real-life business situation
- Tailoring and adapting your approach towards others for more successful interactions
- Using communication skills effectively in the influence process
- Understanding persuasion strategies and techniques
- Determining how to present your point of view in a way that enlists other’s support
Target Audience: Managers, team leaders, and supervisors who strive to be more effective managing the performance and interactive behavior of others.
Course Outline:
- Assess own style, using an Interaction Style Assessment
- Learn about other people’s styles
- Practice style flexing
- Identify real-life situation
- Understand the person you are trying to influence
- Plan your strategy
- Use questions to gain insight and draw out other people’s ideas and points of view
- Focus on other people through active listening
- Present own position in a logical and compelling way
- Principle of reciprocity
- Currencies of exchange
- Sources of power
- Practice real-life influencing situation or use a case study situation
Receive feedback from a peer