December 10, 2013
9 am - 4 pm; 6 PDU; $359; Baldwin Wallace, Berea
Instructor: Kathleen Razi
Assertive communication is the ability to express your opinions in an open and honest way without making others feel bad. Using assertive communication techniques allows us to take responsibility for ourselves and our actions in such a way that we do not blame or shame others in the process.
Communication theory and research are brought to light in this interactive session that identifies the difference between passive, aggressive, and assertive behaviors, and how to choose effective behaviors. The four assertive behavior styles are presented along with how to recognize and use them. After participating in this course you will have a greater understanding of how perceptions and expectations impact results.
- Communicate actively and effectively
- Influence others
- Feel more in control
- Manage conversations
- Settle conflicts with confidence
- Deflect and avoid interruptions
- Negotiate successfully
- Express emotions with tactful composure
- Keep cool under pressure
- Get the power to say "No"
- Develop empowering behavior
Target Audience: Designed for individuals looking to boost their confidence and become more assertive; trainers, supervisors, facilitators, team leaders, managers at all levels
- Passive, aggressive and assertive behaviors
- Choose effective behaviors
- How to recognize and use the four assertive behavior styles
- Perceptions, expectations and results
- Develop active listening skills
- Prepare for difficult situations
- How to confront problem behavior