Professional Development

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Improving Productivity Using Quality Management Principles

Course Description

Now more than ever, hospitals are faced with the imperative to reduce costs and increase capacities while delivering increasingly better patient care. Healthcare leaders need to be able to identify ways to deliver better care to more people at a lower cost. In this course you will be exposed to quality management strategies that have been effective outside of healthcare for years, and are now being widely adopted to increase patient care and reduce cost. This course will focus on aspects related to quality that are specific to a healthcare organization. It will provide you with concepts to understand how to define quality, tools to gather the data used to quantify it and ways to analyze and improve.

Learning Objectives

  • Learn how to measure productivity and define relevant quality indicators
  • Understand key statistical calculations and their uses
  • Use excel to improve presentation and interpretation of quality and productivity data
  • Identify differences and applications for Lean and Six Sigma methodologies
  • Apply quality management principles to an organizational situation

Course Outline

Quality Management Principles

  • Discuss the ways people measure quality
  • Operations Management Basics: history, strategy, competitiveness
  • What is productivity and how is it measured
  • Typical quality indicators in healthcare

Using and Presenting Data

  • Measures of Centrality and Dispersion
  • Statistical Significance calculations and their uses
  • How to graphically present data and interpret misleading data
  • Applying statistical data using basic functionality within excel

Lean Six Sigma

  • What is Lean? One Piece flow, 5S and 7 Forms of waste
  • What is Six Sigma? Introduction to Concepts


  • Applying techniques to your organization


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