Professional Development

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Eliciting and Documenting Business Requirements

October 21 & 22, 2014

9 am - 4 pm; 12 PDU; $829; Baldwin Wallace, Berea

Instructor: Amanda Dietz


The Business Analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between these two interdependent groups. This seminar discusses several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions.

Learning Objectives:

  • Elicit and assess information
  • Conduct interviews with user and business leaders
  • Facilitate collaborative sessions
  • Resolve conflicts and reach consensus
  • Navigate organizational politics
  • Foster creative problem solving
  • Document the information gathered

Target Audience:

Business analyst, systems analyst, requirements manager, analyst or engineer, project or program manager, team leader, development manager, requirements manager or engineer, management consultant  and IT specialist.

Course Outline:

  • An effective business analyst
    • Skills
    • Roles and responsibilities
    • Organizational considerations
  • Requirements framework
    • Requirements plan
    • Types of requirements
    • Gathering process
    • Planning and preparation
  • Elicitation techniques
    • Brainstorming
    • Job shadowing/observation
    • Surveys/interviews/focus groups
    • Collaborative work sessions
    • Prototyping
    • Document/interface analysis
  • Documenting requirements
    • Guidelines for good requirements
    • Avoiding requirements errors/defects
    • Use cases
    • Categorizing and packaging
    • Documentation techniques
    • Requirement management/change control
    • Reusability
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