Information Technology

Contact

(440) 826-7000, helpdesk@bw.edu, help.bw.edu

Technology Guide for New Students

MyBW

Intranet for Students, Faculty and Staff

Baldwin Wallace's intranet — called MyBW — is the digital hub for communication on campus. In MyBW, students have access to information from campus offices, announcements from student organizations, event listings and campus news. MyBW also serves as a single-point of entry for systems such as Blackboard, Web Express and other web applications.

Services

IT HelpDesk

The IT HelpDesk is available by phone (440) 826-7000 or online chat (http://help.bw.edu) 24/7/365 for student, faculty, or staff computing questions or issues. The HelpDesk is located in Ritter Library and is open for walk-in assistance during normal business hours. After hours, calls are forwarded to our co-management partner, Blackboard Support Services.

The HelpDesk offers many free support services. For more difficult issues, some fee-paid services can be ordered. BW is also an Apple Authorized Warranty Repair Center.

KnowledgeBase

As a service of the IT HelpDesk, an online KnowledgeBase was built to assist do-it-yourselfers from the BW community. This comprehensive, searchable database contains specific documentation, answers, links and fixes to help users solve problems quickly on their own.

Wireless

Wireless service (802.11n) is available in all academic buildings, residence halls, and most outdoor gathering areas on the BW campus. A one-time (per year) setup is required to connect to the BW wireless network. Users must have a BW network account to gain access. Find it at http://wireless.bw.edu.

Anti-Virus

BW provides all faculty, staff, and students with a FREE copy of Symantec anti-virus software which can be downloaded from the KnowledgeBase (find it under "Software Downloads).

Software

BW students receive FREE Microsoft Office 365 software, featuring Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, and Lync. There are versions for both Mac and PC and mobile apps, as well. It can be downloaded on up to 5 computers or mobile devices. Thisis provided FREE of CHARGE to all current BW students.

Computer Labs & Printing

The BW campus has over 600 computers in 38 labs across its campus. Two labs are open 24/7. A complete list of labs, locations, and software is available. Students also have access to the general pool of lab software remotely via BW's Virtual Desktop. This gives students the ability to access lab programs from their residence hall, home, or virtually anywhere. Printing is available in all labs. Wireless and mobile printing are also available. All classrooms are equipped with media carts, projectors, and various other technologies.

Library

BW’s Ritter Library provides members of the BW community with a wealth of electronic and print resources. Ritter provides a host of online databases, intra-library exchanges, and answers to reference questions via social media.

Jacket Express

BW students use the “Jacket Express” electronic swipe card to gain access to buildings, pay for meals and vending, and make various campus purchases such as at the Bookstore.

Emergency Text Messages

Students who provide their personal cell phone number to BW during Electronic Check-In can opt in to receive emergency text message notifications for urgent matters or school closings.

My Graduation Plan

Students use the electronic “My Graduation Plan” with their academic advisors to plan out and follow a guided plan toward graduation that facilitates an organized approach for success.

DEPARTMENTS

Administrative Computing - 10 Beech Street

This department is responsible for administration, management, and programming for most of BW's systems such as: Ellucian's Enterprise Resource Planning system, student self-service interface (WebExpress), and soon, a new intranet portal and mobile app. In addition, Administrative Computing maintains the University's document imaging client (ImageNow), report writer (Entrinsik Informer), and the Admission Office's customer relationship management software (EMAS). The department also works in conjunction with BW's Office of Institutional Research to collect and disseminate information pertaining to student enrollment and demographics, course information, related statistics, and other relevant data. For more information, contact Verlyn Mol, Manager of Administrative Information Systems at (440) 826-2316.

Educational Technology Services - Ritter Library

Now located at BW's Ritter Library, IT's Educational Technology Services professionals have teamed up with the library staff to provide comprehensive services for both faculty and students. The Ed Tech staff members oversee administration of the Blackboard Learning Management System and support faculty with the integration of technology in the teaching and learning environment. This support includes an onsite faculty multimedia lab and high-tech equipment loans. Library offerings for students are extensive, including both quiet and collaboration spaces, a student multimedia lab, searchable databases & subject guides, loans from other libraries, a coffee bar, and more. The library also manages BW's subscription to Atomic Learning, featuring online video tutorials on thousands of topics. For more information, contact John DiGennaro, Director of Educational Technology, Distance Learning, and Information Services at (440) 826-2228.

Network Services

The Network Services staff oversees the design, deployment, maintenance, and security of BW's network infrastructure and servers. This includes both wired and wireless access to the Internet, all BW user accounts and passwords, email systems, file sharing, VPN, virtual desktop, data storage, cloud-based computing, remote access to systems, backup systems, and disaster planning efforts. Network Services is routinely involved in new building projects on campus to help design and implement new technologies. For more information, contact Craig Kitko, Manager of Network Services, at (440) 826-2709.

User Services - 20 Beech Street

The User Services Department coordinates the purchase, installation, maintenance, and repair of all hardware, software, and peripherals for administrative & academic departments and campus computer labs. It is also responsible for BW's print management system for students and campus-wide MFD initiative. In-house HelpDesk technicians offer limited fee-paid services for student computers. For more information, contact the Manager of User Services, Melissa Bauer, at (440) 826-6961.

The IT HelpDesk - Ritter Library

The HelpDesk provides 24/7/365 telephone support at 440-826-7000 to all students, faculty, and staff for technical questions, connectivity, and trouble-shooting issues. The HelpDesk also maintains a comprehensive online searchable KnowledgeBase that is THE recommended "go-to" resource for quick answers. Find it at http://help.bw.edu.

Telecommunications - 10 Beech Street

The Telecommunications Department is responsible for all services and equipment used in conjunction with the telephone switch network or VoIP system including all campus telephone extensions and emergency call boxes. The department maintains subscriber databases for telephone, voicemail, and emergency 911 services. Telecommunications purchases and coordinates any staff cell phone accounts and teleconferencing equipment. The University's online telephone directory is managed by the Office of Human Resources. For more information, contact Deanna Mushat, Manager of Telecommunications, at (440) 826-2331.

Institutional Research - 10 Beech Street

IT works with the office of the Provost to coordinate Institutional Research. For more information, contact Lorrie Morehouse, Institutional Research Analyst, at (440) 826-2315.

Frequently Asked Questions

As a new student, when do I get access to the BW network and my BW email account?
Network accounts are created after* you pay the required $200 Admission deposit, acknowledging that you will be attending BW. You will then be directed to a self-service site to activate your account and create a password. (*typically within 48 hours)

I need to register for summer orientation. Where do I go to fill out those forms?
Once you've established your network account, you will have access to BW’s "WebExpress," where you will find all of the orientation forms.

I activated my account over the summer, but I forgot my password. What should I do?
Go to the self-service site, verify your identity, and follow the directions for changing your password. If you have any difficulty, call the IT HelpDesk at (440) 826-7000.

Where do I log into my BW email account?
BW student email “Office 365” is hosted off-site by Microsoft. Log in to your student account by going tohttp://my.mail.bw.edu. Your BW email account is yours to keep forever! It never expires.

Does BW offer any online courses?
Yes, there are a variety of online and distance learning courses and programs available to students.

What type of technology will I need to bring with me?
Starting Fall 2015, BW adopts a BYOD (Bring Your Own Device) requirement for all incoming freshmen. Recommended devices are Windows laptops and Windows tablet computers (such as the MS Surface Pro). MacBooks are generally suitable, but some academic disciplines prefer Windows OS to the Mac OS.

If you are choosing a Mac, please consult with the academic department of your major prior to making a purchase. Tablet devices that are not computers (such as iPads) are great supplementary devices, but will not suffice as a student's primary computer. Desktop computers are no longer appropriate. A desktop printer is not required as printing (including wireless and mobile printing) is widely available on campus.

New BW students completing their Orientation forms will read and electronically sign a Mobile Technology Agreement. A Selection Guide is provided to assist in choosing an appropriate device.

Will I need to purchase any specific software programs for my computer?
BW students receive FREE Microsoft Office 365 software, featuring Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, and Lync. There are versions for both Mac and PC and mobile apps, as well. It can be downloaded on up to 5 computers or mobile devices. This service is provided FREE of CHARGE to all current BW students. It can be downloaded from your student email account.

Are there any minimum system requirements for my computer to connect to the BW network?
Most computers today have the necessary specs to run on the BW network. Rarely do we encounter a case of a student’s equipment being too old or out-of-date to be functional.

What type of wireless service does BW have?
Wireless service (802.11n) is available in all academic buildings, residence halls, and most outdoor gathering areas on the BW campus. A one-time (per year) setup process is required to connect to the BW wireless network. Find it at http://setupmywifi.bw.edu. (Note: You must have a BW network account to gain access.)

Will I have to pay a technology fee?
No. Wifi is free, printing is free, labs are free… basically, it’s all FREE.

You mentioned computer labs and printing... where are these located?
The BW campus has over 600 computers in 38 labs across its campus. Two labs are open 24/7. Students can find a complete list of labs, locations, and software available HERE.

BW now offers students the ability to utilize the general pool of software from anywhere by logging into itsVirtual Desktop program.

Each BW student receives a generous printing allotment each semester which is credited to their Jacket Express card. Each time a campus printer is used, per-page charges are subtracted from the credit balance. Rarely does a student exceed his or her free printing allotment. Wireless printing and mobile printing are also available.

I will be living in a residence hall. What network connections are available there?
Wireless service is available in all residence halls. Cable television is also provided at no extra cost. Gaming consoles can be connected to the BW network for online play. Wired telephones are no longer included in student rooms. Each residence hall is equipped with at least one public phone for making local calls.

Will I be given any network or cloud storage space?
Yes. All students receive a “Microsoft “OneDrive” with 7GB of cloud storage for the items you want to save and access from anywhere.

What if I have trouble with my computer, like a virus, or I just have technical questions?
That’s what the BW HelpDesk is for! The HelpDesk is available by phone 24-7-365 by calling (440) 826-7000 or in-person (20 Beech Street) during normal business hours. There are a variety of repair services available for more serious issues (fee charged), but telephone assistance is free. There is also a comprehensive online KnowledgeBase that allows you to search by keyword for answers to your questions. BW provides all students with FREE anti-virus software which can be downloaded from the KnowledgeBase.

What about campus emergencies? Does IT have a method for notifying students?
Yes. Twice per year, all students must participate in “Electronic Check In” to verify their personal contact information. Students who provide their personal cell phone number can opt in to receive emergency text message notifications for urgent matters or school closings.

I’m trying to graduate in 4 years. How can IT help me with that?
Ask your advisor about "My Graduation Plan” – an online tool in WebExpress that will help you stay on track to graduate on time.

What else can IT help me with?
IT works in conjunction with BW’s Ritter Library to provide students with a wealth of online and electronic resources. We encourage you to take advantage of all of the technology applications that Ritter has to offer.

I still haven’t found the answer to my question here. Where can I go for help?
Try searching for your answer in IT’s KnowledgeBase. (It's searchable by key word.) If you still don’t have any luck, please contact the IT HelpDesk (440) 826-7000. They should be able to answer your question or direct you to someone who can.

POLICIES & PUBLICATIONS

CALEA: The Status of CALEA at Baldwin Wallace University

CALEA (the Communications Assistance for Law Enforcement Act) was originally passed in 1994 in response to a request for assistance from law enforcement. It required providers of commercial voice services to structure their networks to allow law enforcement agencies the ability to executing wiretap orders. For a copy of the act, go to: http://www.techlawjournal.com/agencies/calea/47usc1001.htm. Institutions which are NOT exempt from CALEA were required to be under full CALEA compliance by May 14, 2007.

Higher education institutions were initially exempt from CALEA compliance because they were considered "private networks." However, on August 5, 2005, the FCC (Federal Communications Commission), in response to a request by law enforcement, extended CALEA compliance to include facilities-based Internet service providers. This included most college campuses due to their capacity of providing public access to the Internet. Subsequently, a private network is now defined as a network that does not have the ability to interconnect with the public Internet, or, in the case of VoIP, to interconnect with the public switched telephone network (PSTN). For a copy of the FCC report, go to: http://www.educause.edu/LibraryDetailPage/666?ID=EPO0528.

The Information Technology staff at Baldwin Wallace has arrived at the conclusion that the University IS exempt from CALEA due to its inclusion in the definition of a private network. Although BW is claiming the exempt designation, the University understands that it could still be required and must be willing to assist any Law Enforcement Agency (LEA) in obtaining information for a CALEA-related requested. It is also the intention of the University to move forward with this issue as mandatory compliance for all colleges (following the FCC evaluation of the number of colleges/universities who claimed exemption) is anticipated.

The following list covers items related to this issue that have been discussed and how each will be handled:

Campus-Wide Authentication:
Scenario: A law enforcement agency presents the University with a request for information on the activity of a John Doe.

One of the first pieces of information we will be expected to provide is where John Doe has been (from a network perspective) during the time period in question. This could be accomplished by having campus-wide authentication and turning on the associated logging of that information in order to determine the address or addresses that John Doe has been using. This would require the proper software and hardware support from the law enforcement agency.

Everyone using our wired network (all students in residence halls or anyone using one of our computer labs or desktop computers) is required to authenticate in order to access the campus network. Our wireless network allows both authenticated access to the campus network and non-authenticated access to just the Internet. Non-authenticated access is limited to three hours/day before re-authentication is required.

Temporary Accounts:
While there are no direct references or opinions in the CALEA regulations that state that casual users (such as visitors, conference attendees, or others involved in campus life or the academic community) need to authenticate, moving toward that goal through the use of temporary accounts could be useful. It does not appear to be a requirement at this time, however from the standpoint of assisting a LEA, the more information we could provide about individual users who have accessed our network, the better.

The Information Technology Department at BW has been using temporary accounts for visitors of the University library to allow access to the campus network. The library requires proper identification from any guest requesting to access the network prior to issuing a temporary account.

IP Address/MAC Address Tracking:
On the BW computer network, most IP (Internet protocol) addresses are dynamic. If requested, we are able to match a particular MAC (media access control) address to a particular IP address in order to assist a LEA. For example, if John Doe is connecting his laptop at various locations within the University, then his IP address will vary. However, by logging the IP address and the associated MAC address, there is a much greater probability of finding the IP sessions John Doe has initiated. This is not fool proof as MAC addresses can be intentionally manipulated by someone with the knowledge to do so.

The IT Department has also started to dynamically assign public IP addresses to the students living in the residence halls. This will facilitate easier identification of a particular student/user by simply knowing the IP address.

Flow Tracking:
We are able to log the destinations that an IP address goes out to (off campus). However, retention of these log records is limited due lack of disk space. As the CALEA guidelines are better defined and the required amount (days, weeks or months) of logging information is determined, we will have a better idea of how much disk space will be needed.

Packet Duplication:
Another key element to any CALEA-related request may be the ability to duplicate the packets from the IP address being observed. We anticipate that (OSCnet) will be able to provide this service to a LEA if requested.

Time Stamping:
Any LEA requesting information will want accurate date and time information. The BW network uses NTP (Network Time Protocol) to ensure that any log files or real time captures reflect the correct time.

Physical Port Documentation:
When a LEA presents a request for information on a person or IP address, they may also ask for the location of the device that person is using. By having the ability to associate a user to an IP address, a MAC address, and to a physical port, providing that information is possible.

For any CALEA-related inquiries at Baldwin Wallace University, the initial contact person will be the CIO, Greg Flanik. If the CIO is unavailable, the Senior Vice President, Dick Fletcher should be contacted. Once a subpoena has been validated, the appropriate IT staff personnel will be assigned to assist the LEA. University personnel will make certain that all requests are handled efficiently and with the utmost discretion and confidentiality, involving the minimum number of people possible.

Copyright Infringement Policy

Copyright infringement involves the reproduction or distribution of a copyrighted work without permission or legal authority. The unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing, is subject to civil and/or criminal penalties. Violations that occur on BW Internet traffic are reported to the IT Department by our service provider (currently OARnet).

Baldwin Wallace University, in compliance with the Digital Millennium Copyright Act (DMCA) and Higher Education Opportunity Act (HEOA*), takes quick action when notified of an alleged copyright infringement occurring from a computer connected to the campus network. Incidents are referred to the appropriate campus officials and steps are taken to stop unauthorized downloading or distribution of copyrighted materials.

Actions resulting from the discovery of copyright infringement include the following steps:
  • Identify the computer responsible for the violation and contact the owner
  • Notify the owner to cease all further activity involving illegal file sharing or copyright infringement
  • Require the deletion of illegally acquired files
  • Notify the Director of Residence of Life and Judicial Affairs (resident students)
  • Schedule an official hearing with Judicial Affairs (students)
  • Require a written essay on the topic of copyright infringement (students)
  • Impose probationary sanctions for residency (resident students)
  • Possible probationary sanctions for athletic participation (students)
All members of the campus community are cautioned against the utilization of Peer-to-Peer applications, as besides potential legal issues, inherent information security risks exist.
Some examples of Peer-to-Peer applications include but are not limited to:
  • Ares
  • BitTorrent
  • eDonkey
  • Kazaa
  • Limewire
  • Soulseek
Many of these programs are set up by default to obtain confidential information stored on personal computers and subsequently share this data with third parties. File sharing programs have also been used to introduce viruses and malware, thereby causing irretrievable loss of data. All members of the BW community are provided bandwidth to access commercial entities such as iTunes, Amazon, and various competitors of legal alternatives for downloading materials. Within budgetary considerations, It will consider new opportunities to offer legal alternatives for downloading or acquiring copyrighted materials and address any new copyright issues as they emerge.

The Department of Information Technology has also established the following practices to assist in preventing copyright infringement:
  • Network Services utilizes an inline packet analyzer to regulate bandwidth and classify Internet traffic by application. Traffic is monitored for irregularities and suspected violations.
  • Behavior analysis software is readily available to monitor the BW network when indicated.
  • The Information Technology website features links to the University's Copyright Infringement Policy and Responsible Use of Technology Resources Policy.
  • Printed copies of the Copyright Infringement Policy will be made available upon request.
  • Posters dealing with network security issues, including copyright infringement and file sharing, are hung in public areas where students congregate (such as the residence halls and the student union).
  • Updated information and campus statistics related to this issue will be posted on the BW Information Technology Web site.
  • Annually, Network Services meets with IT management to discuss violation statistics of the previous year and consider new/other measures for addressing this issue.

Summary of Civil and Criminal Penalties for Violation of Federal Copyright Laws

Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement. Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or statutory damages affixed at not less than $750 and not more than $30,000 per work infringed. For willful infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys fees. For details, see Title 17, United States Code, Section 504, 505. Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense. (see www.copyright.gov)

The Higher Education Opportunity Act (Public Law 110-315) was enacted on August 14, 2008, and reauthorizes the Higher Education Act of 1965, as amended (the HEA). The HEOA makes a number of changes to programs authorized under the HEA, authorizes new programs, and makes changes to other laws.

Higher Education Opportunity Act

The Higher Education Opportunity Act (Public Law 110-315) (HEOA) was enacted on August 14, 2008, and reauthorizes the Higher Education Act of 1965, as amended (the HEA). The HEOA makes a number of changes to programs authorized under the HEA, authorizes new programs, and makes changes to other laws.

Compliance with the HEOA and, in particular, provisions related to combating copyright infringement on campus networks, is required by July 1, 2010. Copyright infringement involves the reproduction or distribution of a copyrighted work without permission or legal authority and this practice can result in civil and/or criminal penalties.

All members of the BW community are provided bandwidth to access commercial entities such as iTunes, Amazon, and various competitors of legal alternatives for downloading materials.

In response to the HEOA, Baldwin Wallace University has established internal practices which address the copyright infringement issue:

Information/Education

  • The Strategic Plan for Information Technology includes an initiative which establishes a network security training program for students, faculty, and staff.
  • The Information Technology Web site features links to the University's Copyright Infringement Policy and Responsible Use of Technology Resources Policy.
  • Posters dealing with network security issues, including copyright infringement and file sharing are hung in public areas where students and faculty congregate (such as residence halls, the student union, and faculty lounge).
  • Updated information and campus statistics related to this issue will be posted on the BW Information Technology Web site.

Monitoring

  • Network Services utilized an inline packet analyzer to regulate bandwidth and classify Internet traffic by application. Monitoring for irregularities related to peer-to-peer traffic is conducted.
  • Network behavior analysis software is readily available to monitor the network when indicated.
  • Annually, Network Services staff will meet with IT management to discuss the violation statistics of the previous year and consider new/other measures for addressing this issue.

Responding

  • All DCMA (Digital Millennium Copyright Act) notices are investigated and processed.
  • Violations that occur on BW's Internet traffic are reported to the IT Department by OARnet; this initiates a sequence of events as follows:
    • The computer responsible for the violation is identified.
    • An e-mail is sent to the violator notifying them of the infraction.
    • When the violator is a resident student, copies of the e-mail are also sent to the Director of Residence Life and Judicial Affairs.
      • The student has three days in which to respond and schedule a hearing.
        • A typical penalty would result in the student:
          • Being expected to delete all files.
          • Ceasing from any further illegal activity of this sort.
          • Writing a paper about copyright infringement.
          • Being put on residential (and sometimes athletic) probation for a period of time.
  • Within budgetary allotments, IT will consider new opportunities to offer legal alternatives for downloading or acquiring copyrighted materials and address any newly emerging copyright issues as they come along.

Staff

Administration 

Greg Flanik
Chief Information Officer 
10 Beech Street
Phone: (440) 826-2700
Email: gflanik@bw.edu

Donna Gutschmidt                              
Technical Writer
10 Beech Street
Phone: (440) 826-2705
Email: dgutschm@bw.edu

 

Administrative Information Systems
 

Verlyn Mol
Manager of Administrative Information Systems
10 Beech Street
Phone: (440) 826-2316
Email: vmol@bw.edu

Randy Lingenfelter                                  
ERP Systems Administrator
10 Beech Street
Phone: (440) 826-2701
Email: rlingenf@bw.edu
Lorrie Morehouse                                
Institutional Research Analyst
10 Beech Street
Phone: (440) 826-2315
Email: lmorehou@bw.edu
 
Tiffanie Ferrell                                      
Senior Systems Analyst
10 Beech Street
Phone: (440) 826-8142

Email: tferrell@bw.edu

Peter Woodward                                             
Systems Analyst
10 Beech Street
Phone: (440) 826-2319
Email: pwoodwar@bw.edu

Mardele Hawley                                            
Administrative Support Coordinator
10 Beech Street
Phone: (440) 826-2318
Email: mhawley@bw.edu



Educational Technology Services
 

 
John DiGennaro
Director of Educational Technology, Distance Learning, and Library Services
Ritter Library - 111
Phone: (440) 826-2228
Email: jdigenna@bw.edu
Kingsley Magpoc
Instructional Designer
Ritter Library - 222
Phone: (440) 826-2050
Email: kmagpoc@bw.edu 
 

Adrian Tam
Instructional Designer
Ritter Library - 215
Phone: (440) 826-2051

Email: atam@bw.edu

 
 
Frank Paino                                        
Supervisor of Educational Technology
Ritter Library - 220
Phone: (440) 826-2151
Email:  fpaino@bw.edu
Dennis Butcher
Educational Technology Technical Specialist
Ritter Library - 218
Phone: (440) 826-2341
Email: dbutcher@bw.edu


Network Services
 

Craig Kitko                                         
Manager of Network Services
20 Beech Street
Phone: (440) 826-2709
Email: ckitko@bw.edu

Dan Stilla                             
Senior Network Administrator
20 Beech Street
Phone: (440) 826-6968
Email: dstilla@bw.edu
  

Doug Harold                            
Senior Windows Administrator
20 Beech Street
Phone: (440) 826-2724
Email: dharold@bw.edu

Charles "Ed" Rawlins                             
Network & Systems Administrator
20 Beech Street
Phone: (440) 826-6969
Email: crawlins@bw.edu


Telecommunications
 

Deanna Mushat
Manager of Telecommunications
10 Beech Street
Phone: (440) 826-2331
Email: dmushat@bw.edu
Larry Hassel
Telecommunications Technician
10 Beech Street
Phone: (440) 826-2777
Email: lhassel@bw.edu



User Services
 

Melissa Bauer                                 
Manager of User Services
20 Beech Street
Phone: (440) 826-6961
Email: mbauer@bw.edu
Shane Morehouse                                     
Technology Support Supervisor
20 Beech Street
Phone: (440) 826-6998

Email: smorehou@bw.edu

   
Sadaf Durrani
HelpDesk Supervisor
20 Beech Street
Phone: (440) 826-6963

Email: sdurrani@bw.edu

            

Stephen Coyne                                
HelpDesk Analyst
20 Beech Street
Phone: (440) 826-6999
Email: scoyne@bw.edu

Bill Bohnert
ResNet Coordinator / Installation Technician
20 Beech Street
Phone: (440) 826-2711
Email: bbohnert@bw.edu
Scott Albers
Senior Lab Technician
20 Beech Street
Phone: (440) 826-5978

Email: salbers@bw.edu

Tony Baisden                               
Printer/PC Technician
20 Beech Street
Phone: (440) 826-2708
Email:  tbaisden@bw.edu